BPM Heating, Cooling & Plumbing holds an HVAC Master license in Maryland (#75803) and is a certified Lennox Premier Dealer, LG Pro Platinum Dealer, and Trane Authorized Dealer — certifications that require demonstrated heat pump installation quality and advanced factory training, not just a signed agreement. The team brings over 100 years of combined experience across more than 12 technicians, including deep familiarity with the inverter-driven and cold-climate systems common in newer Urbana construction. Same-day scheduling is available, and a live person answers the phone — no recordings, no phone trees.
Get in touch with us to schedule service or request a free quote on any new installation.
However we end up at your door, the experience runs the same way. Every BPM visit means licensed HVAC and plumbing professionals, clear communication, honest pricing, and technicians who respect your home and your time. Here’s what to expect, start to finish.
Tell us what's going on, and we'll get you on the schedule at a time that works for your day.
You'll get a confirmation and an "on the way" notification before your technician arrives — so you're never left guessing or waiting around.
Your technician walks you through what they're going to do and what it costs before any work begins — in plain language, with no pressure.
We complete the job, clean up after ourselves, and make sure everything's running right before we leave.
Heat pumps are quiet workers. When they run well, you forget they’re there. When something starts going wrong, the signs are easy to second-guess — the house gets to temperature eventually, just not as fast as it used to. The system runs longer cycles than it did last season. One room never quite matches the rest. You noticed the bill creeping up but figured it was the weather.
Then the season turns, and the doubt sharpens. The system that kept you cool all summer is now supposed to heat the house — and you’re not sure it’s doing that cleanly. Maybe it’s blowing air that feels lukewarm instead of warm. Maybe it’s cycling on and off more than it should. Maybe it’s been a few years since anyone looked at it and you’re starting to wonder if that was a mistake.
Urbana’s housing stock makes this moment predictable. A lot of homes here were built in the 2000s and 2010s, and many of those original heat pumps are now 12 to 18 years into their lifespan — right at the age where the question shifts from “is something wrong” to “is this system worth keeping.” That’s an uncomfortable place to be, especially when you don’t know who to trust for a straight answer.
Here’s what that uncertainty often looks like in practice:
Any one of those could be a minor fix. Any one of them could also be the first visible sign of a system that’s been quietly declining. The only way to know is a real diagnostic — not a sales call dressed up as one.
We recently had our HVAC serviced by BPM Heating and Cooling after the blower went out right at the start of a heat wave. As newcomers to Boonsboro from Montgomery County, we weren’t sure where to turn without the usual big-name options nearby.
BPM is a truly family-owned business that still believes in honesty, integrity, and doing the job right not just making a quick buck. Shawn and Mike were prompt, professional, and easy to work with. They prioritized our needs, fixed the problem quickly, and communicated every step of the way.
I don’t usually rely on reviews, but BPM has absolutely earned this one. Add me to the list of happy customers. We’re glad we signed the service contract and even happier to know we’ve found our go-to team for HVAC in Washington County and beyond. Thank you, BPM!
ferew haile · June 2025 Read on Google →
I was surprised to get same day service and it was fixed the same day. It was also nice that they repaired my unit since it is so old and I don’t want to replace it at this time. Other companies tell me don’t fix it but get a new one, it was great service and Mike the technician was very informative. I was very happy and signed up with the company for maintenance.
Valery Frost · August 2025 Read on Google →
Certifications & Licensing
Manufacturer dealer status and state licenses aren't decorations — they affect which warranty terms you get on new equipment, who's allowed to pull your permits, and whose installation work the manufacturer will stand behind.
Lennox
Premier Dealer
Trane
Authorized Dealer
LG
Pro Platinum Dealer
Samsung
Powered by Specialist
Maryland HVAC Master License #75803 · Master Plumber / Gas Fitter #86156
Manufacturer dealer certifications require demonstrated installation quality, verified customer satisfaction ratings, and completed factory training. Premier and Authorized status also unlocks enhanced warranty options on new equipment — terms that aren't available through uncertified installers. The LG Pro Platinum designation is LG's highest contractor tier, covering cold-climate and inverter-driven systems specifically.
When a BPM technician arrives, the first thing that happens is a conversation. You describe what you’ve noticed — the sounds, the temperatures, the billing change — and the technician listens before touching anything. Then they work through the full system: refrigerant charge, coil condition, electrical components, airflow, defrost cycle, thermostat calibration. Not just the part that seems broken.
What you get back from that process is a clear picture. If the system has a specific, fixable problem — a refrigerant leak, a worn capacitor, a defrost board that’s not triggering correctly — you hear what it is, what it costs to fix, and whether fixing it makes sense given the system’s age and overall condition. BPM tells you what the system actually needs. When repair is the right call, that’s what gets recommended. When the honest answer is that a system is aging past the point where repairs make financial sense, that gets said too — with the reasoning behind it, not just a number.
If the system is a candidate for replacement, BPM walks you through what that decision actually involves: the right size for your home’s load, efficiency ratings that matter for Maryland’s climate, and the refrigerant transition underway in the industry right now (R-410A systems are being phased out in favor of R-454B and similar alternatives — something worth understanding before you buy). BPM carries Lennox, Trane, LG, and other manufacturer lines, and as a certified dealer for each, can offer enhanced warranty options that independent contractors typically cannot. You can also review how the top heat pump brands compare before making a decision.
For systems that are in reasonable shape but haven’t been serviced in a while, a tune-up is often the most useful first step. A proper heat pump tune-up covers refrigerant levels, coil cleaning, electrical connections, filter condition, condensate drainage, and a full check of the defrost and reversing valve — the components that determine whether a heat pump handles both seasons reliably. A system that’s been running dirty or low on charge will run harder and cost more. Cleaning it up often makes a noticeable difference in both comfort and the electric bill.
BPM Heating, Cooling & Plumbing also provides loaner cooling equipment when there’s a gap between an old system coming out and a new one going in — so you’re not left without climate control while you wait.
Comfort Club members get priority scheduling and 20% off repairs, which matters most when something goes wrong mid-season and the schedule is full.
Get in touch with us to schedule service or request a free quote on any new installation.
Hello Everyone!!
We have had an issue with Blower motor in our HVAC. We contacted 9 HVAC companies and they are all advised to replace the entire system but Mr.Rich from BPM is very kind to ask about the actual problem and provided 3 different options one of them is to replace the actual issue instead of replacing the full system.
Also, Mr.Rich informed us that, the current system is in good condition and will work for another couple of years based on his expertise in this field.
The technician Mr.Mychall is very professional and he fixed the actual problem in less than an hour.
This company helped to save thousands of dollars in HVAC expenses for us.
I would happily and strongly recommend BPM HVAC service to everyone who is need of the HVAC and their Plumbing repairs as well.
Baulraj Vanamamalai · May 2025 Read on Google →
The technicians arrived on time and were very professional. I am so pleased with the work. My 30 yr old heat pump finally breathed its last during the 98 degree week of July. We suffered in our hot house, 84 degrees inside. The company lent us a temporary air conditioner 😁. It felt Wonderful! So, our new heat pump was installed within a day, no complaints. They even cleaned up after themselves. This is a great company! Thanks so much for rescuing us from the heat!
Jay Jack (JPJack) · July 2025 Read on Google →
Shawn was an excellent technician. He was patient, a good listener, and explained each step to fix our air conditioning problem as he proceeded. He also offered recommendations for improved system maintenance. Thank you, Shawn!!
Jeffery McGowan · May 2025 Read on Google →
BPM charges a diagnostic fee to come out and assess the system — that fee is applied toward any repair work if you proceed. The diagnostic covers a full inspection of the system’s operating condition: refrigerant charge, electrical components, coil condition, airflow, defrost cycle function, and thermostat calibration. You get a clear explanation of what’s found and what it would cost to address before any work is approved. Call (240) 200-0887 for current pricing.
The general rule of thumb is the “5,000 rule”: multiply the repair cost by the system’s age in years, and if that number exceeds $5,000, replacement is usually the better financial decision. A 14-year-old system with a $400 repair is almost certainly worth fixing. The same system facing a $600–800 compressor-adjacent repair is a closer call — especially in a Maryland climate that puts real stress on heat pumps year-round. BPM will tell you the system’s actual condition, not just the repair cost, so you can make that decision with the full picture.
Heat pumps move heat rather than generate it, so the air they deliver feels warmer than outdoor air but cooler than what a gas furnace produces — typically 90–100°F at the supply vent versus 120–140°F from a furnace. That’s normal. What’s not normal: air that feels genuinely cool, a system that runs constantly without reaching the set temperature, or a system that trips into emergency heat mode frequently. Those patterns suggest low refrigerant charge, a failing reversing valve, or a system that’s undersized or degraded for your home’s actual load. A diagnostic will tell you which it is.
The HVAC industry is phasing out R-410A refrigerant — new equipment manufactured after January 1, 2025 uses R-454B or similar lower-GWP alternatives. If you’re replacing a system now, you’ll be getting a new-refrigerant system regardless. That’s not a reason to delay; the new refrigerants perform comparably and the equipment is widely available. What it does mean is that any future refrigerant service on your new system will use the new refrigerant — so make sure whoever installs it is certified to handle it. BPM’s manufacturer certifications cover current-generation equipment.
It depends on what’s actually wrong, which is the honest answer. A dirty filter or a slightly low refrigerant charge won’t become a crisis overnight, but it will cost more to run and may shorten the compressor’s life over time. A failing capacitor or a defrost issue left unaddressed through a cold stretch can cascade — a compressor that works too hard in the wrong conditions is the most expensive single repair on a heat pump. If the system is showing signs of struggle during active heating or cooling demand, sooner is better than later. If it’s running fine but overdue for maintenance, a few weeks won’t make or break it.
Most modern heat pumps — particularly cold-climate or inverter-driven models — can handle Maryland winters without backup heat down to around 0°F, though efficiency drops as temperatures fall. Older heat pumps, or systems that weren’t sized correctly for the home, may struggle below 25–30°F and rely on electric resistance backup heat to compensate. That backup heat is far more expensive to run. If your system is cycling into emergency heat frequently during cold snaps, or if your electric bill spikes sharply in January and February, that’s worth investigating — it may mean the primary system isn’t performing as it should, or that a more capable replacement would actually save you money over time.
