BPM Heating, Cooling & Plumbing holds Maryland HVAC Master license #75803 and serves Urbana homeowners for furnace repairs, installations, and seasonal tune-ups. The team carries over 100 years of combined experience across more than 12 technicians, so there’s always someone available when a furnace problem surfaces. BPM is a Lennox Premier Dealer and Trane Authorized Dealer, which means certified installation quality and access to enhanced manufacturer warranty options on new equipment. Same-day service is available, and a live person answers the phone — no recordings, no phone trees.
Get in touch with us to schedule service or request a free quote on any new installation.
However we end up at your door, the experience runs the same way. Every BPM visit means licensed HVAC and plumbing professionals, clear communication, honest pricing, and technicians who respect your home and your time. Here’s what to expect, start to finish.
Tell us what's going on, and we'll get you on the schedule at a time that works for your day.
You'll get a confirmation and an "on the way" notification before your technician arrives — so you're never left guessing or waiting around.
Your technician walks you through what they're going to do and what it costs before any work begins — in plain language, with no pressure.
We complete the job, clean up after ourselves, and make sure everything's running right before we leave.
It usually starts small. The house takes longer to warm up than it used to. You notice one room that never quite gets there. The furnace kicks on, runs for a minute, then shuts off — and you’re not sure if that’s normal or not. Maybe there’s a sound you’ve been filing away in the back of your mind since last February, telling yourself you’d deal with it when the weather turned.
Now the weather has turned, and you’re paying attention.
For a lot of Urbana homeowners, this moment comes with an extra layer of frustration: you call a larger regional company, get put on a waitlist, and when someone finally shows up, the first thing out of their mouth is a quote for a full system replacement — before you even feel like you understand what’s actually wrong. That’s a hard position to be in when you’re not sure whether you have a $300 problem or a $7,000 one.
The signs that usually bring people to this point:
None of these things necessarily mean the furnace is done. But they’re all worth taking seriously before the first real cold snap, when every HVAC company in the area is suddenly slammed and you’re the one waiting.
We needed our heating system looked at because it wasn’t heating up the house. Thankfully I called BPM and a live person answered the phone right away. Thankfully I did not have to listen to endless recordings. Instead, I spoke with Samantha which was very polite and answered all my questions. She was able to fit us in for the very next day. The service technicians were right on time. Shawn and an assistant (ooops can’t remember their name) serviced our heater and answered all my questions and explained in detail each issue. In addition, he offered the maintenance plan that we signed up for and saved 20% off our repairs. Our heater is working now!!
N Sosa · November 2025 Read on Google →
Two other companies came out, wanted to sell me the moon, knew something was not right! A friend said to call BPM, you came out simply said not a problem will get it done! Honesty and integrity goes a long way! A+ company!
John Holden · December 2025 Read on Google →
Certifications & Licensing
Manufacturer dealer status and state licenses aren't decorations — they affect which warranty terms you get on new equipment, who's allowed to pull your permits, and whose installation work the manufacturer will stand behind.
Lennox
Premier Dealer
Trane
Authorized Dealer
LG
Pro Platinum Dealer
Samsung
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Maryland HVAC Master License #75803 · Master Plumber / Gas Fitter #86156
Manufacturer dealer certifications require demonstrated installation quality, verified customer satisfaction ratings, and completed factory training. Premier and Authorized status also unlocks enhanced warranty options on new equipment — terms that aren't available through uncertified installers. The LG Pro Platinum designation is LG's highest contractor tier, covering cold-climate and inverter-driven systems specifically.
The first thing BPM does is figure out what’s actually going on — not what’s easiest to sell. When a technician comes out, they check the full system, not just the part that triggered the call. You hear what they found, what it means, and what the realistic options are before anything is approved.
That honest assessment is what sets BPM apart from companies that arrive with a replacement quote already warming up. When a repair makes sense — even on an older system — that’s what BPM recommends. When a system genuinely is near the end of its useful life, the technician explains why in plain terms, walks through what replacement would look like, and gives you time to make the decision that’s right for your situation. No pressure in either direction.
What the process typically looks like:
For homeowners who want to stay ahead of problems rather than react to them, BPM’s Comfort Club maintenance plan includes a fall heating tune-up, a spring cooling check, and an annual plumber visit — plus 20% off any repairs that come up and priority scheduling when something goes wrong. A seasonal tune-up catches the small things before they become expensive ones, and it gives you a clear picture of where your system stands heading into winter.
If a new furnace is the right call, BPM moves quickly. Full system installations have been completed within 48 hours in urgent situations, and BPM provides loaner space heaters when there’s any gap between the old system coming out and the new one going in — so you’re not left without heat while the work gets done.
Get in touch with us to schedule service or request a free quote on any new installation.
I was surprised to get same day service and it was fixed the same day. It was also nice that they repaired my unit since it is so old and I don’t want to replace it at this time. Other companies tell me don’t fix it but get a new one, it was great service and Mike the technician was very informative. I was very happy and signed up with the company for maintenance.
Valery Frost · August 2025 Read on Google →
We recently had our HVAC serviced by BPM Heating and Cooling after the blower went out right at the start of a heat wave. As newcomers to Boonsboro from Montgomery County, we weren’t sure where to turn without the usual big-name options nearby. BPM is a truly family-owned business that still believes in honesty, integrity, and doing the job right not just making a quick buck. Shawn and Mike were prompt, professional, and easy to work with. They prioritized our needs, fixed the problem quickly, and communicated every step of the way.
ferew haile · June 2025 Read on Google →
Hello Everyone!! We have had an issue with Blower motor in our HVAC. We contacted 9 HVAC companies and they are all advised to replace the entire system but Mr.Rich from BPM is very kind to ask about the actual problem and provided 3 different options one of them is to replace the actual issue instead of replacing the full system. Also, Mr.Rich informed us that, the current system is in good condition and will work for another couple of years based on his expertise in this field. The technician Mr.Mychall is very professional and he fixed the actual problem in less than an hour. This company helped to save thousands of dollars in HVAC expenses for us.
Baulraj Vanamamalai · May 2025 Read on Google →
Furnace repair costs vary depending on what failed. Common repairs — igniter replacement, pressure switch, flame sensor, or a capacitor — typically run in the low hundreds. More involved work, like a heat exchanger inspection or blower motor replacement, can push higher. BPM provides the price before any work starts, so you’re not approving a job without knowing what it costs. Comfort Club members receive 20% off repair parts and labor, which can make a meaningful difference on larger jobs.
Age alone doesn’t answer the question — condition and repair cost do. A well-maintained 18-year-old furnace with a minor issue is often worth fixing. The same furnace with a cracked heat exchanger or a failed inducer motor is a different calculation. BPM’s approach is to tell you what the system actually needs, what it realistically has left in it, and what a replacement would cost — then let you decide. There’s no default push toward replacement when repair genuinely makes sense.
A fall tune-up covers the things that cause mid-winter failures: checking the heat exchanger, testing the ignition system, inspecting the burners and flue, verifying controls and safety switches, and replacing the filter. Most furnace breakdowns during cold snaps are traceable to problems that were already developing — a tune-up catches them when they’re cheap to fix rather than urgent. It also gives you a clear picture of where the system stands, which matters especially on an older unit heading into another heating season.
A cracked heat exchanger is the primary CO concern with a gas furnace — it’s a failure that can allow combustion gases to mix with the air circulating through your home. It doesn’t always produce obvious symptoms before CO levels become dangerous. If your furnace is short-cycling, producing a burning smell, or if anyone in the house has been experiencing unexplained headaches or nausea when the heat is running, those are reasons to call promptly rather than wait. BPM inspects the heat exchanger as part of any heating service call on a gas system.
A standard furnace replacement typically takes four to six hours for an experienced crew. BPM has completed full system installations within 48 hours of agreement in urgent situations. If there’s any gap between the old system coming out and the new one going in, BPM provides loaner space heaters so you’re not left without heat while the work gets done.
Urbana is a regular part of BPM’s service area — not a stretch. The shop is in Frederick on East 4th Street, which is a direct run down Route 355 to Urbana. Same-day scheduling applies to Urbana the same as it does anywhere else BPM serves. If you call in the morning with a furnace problem, the goal is to have someone out that day.
