BPM Heating, Cooling & Plumbing holds Maryland HVAC Master License #75803 and serves Urbana directly from our Frederick shop on East 4th Street — less than 15 minutes away. Our team of over 12 technicians carries combined experience exceeding 100 years across furnaces, heat pumps, dual-fuel systems, and boilers. Same-day service is available during business hours, and a live person answers the phone — no recordings, no phone trees. BPM is a Lennox Premier Dealer and Trane Authorized Dealer, which means manufacturer warranty coverage is intact on any new equipment we install.
Get in touch with us to schedule service or request a free quote on any new installation.
However we end up at your door, the experience runs the same way. Every BPM visit means licensed HVAC and plumbing professionals, clear communication, honest pricing, and technicians who respect your home and your time. Here’s what to expect, start to finish.
Tell us what's going on, and we'll get you on the schedule at a time that works for your day.
You'll get a confirmation and an "on the way" notification before your technician arrives — so you're never left guessing or waiting around.
Your technician walks you through what they're going to do and what it costs before any work begins — in plain language, with no pressure.
We complete the job, clean up after ourselves, and make sure everything's running right before we leave.
It usually doesn’t announce itself dramatically. The house just feels colder than it should. You check the thermostat — it says the heat is on — but the rooms aren’t warming up. Or you wake up to a cold morning and realize the system kicked off at some point overnight and never came back.
What makes it harder is that you may not be entirely sure what you’re dealing with. Urbana’s newer developments are full of heat pumps and dual-fuel systems — equipment that behaves differently than a standard furnace and can leave you wondering whether the problem is the system, the settings, or something else entirely. You’re not a technician. You shouldn’t have to be.
A few things Urbana homeowners describe when they call us:
Any of those is enough reason to call. The worry underneath all of it is the same: it’s cold, something is wrong, and you need someone who actually knows what they’re doing to come figure it out.
We needed our heating system looked at because it wasn’t heating up the house. Thankfully I called BPM and a live person answered the phone right away. Thankfully I did not have to listen to endless recordings. Instead, I spoke with Samantha which was very polite and answered all my questions. She was able to fit us in for the very next day. The service technicians were right on time. Shawn and an assistant (ooops can’t remember their name) serviced our heater and answered all my questions and explained in detail each issue. In addition, he offered the maintenance plan that we signed up for and saved 20% off our repairs. Our heater is working now!!
N Sosa · November 2025 Read on Google →
Two other companies came out, wanted to sell me the moon, knew something was not right! A friend said to call BPM, you came out simply said not a problem will get it done! Honesty and integrity goes a long way! A+ company!
John Holden · December 2025 Read on Google →
Certifications & Licensing
Manufacturer dealer status and state licenses aren't decorations — they affect which warranty terms you get on new equipment, who's allowed to pull your permits, and whose installation work the manufacturer will stand behind.
Lennox
Premier Dealer
Trane
Authorized Dealer
LG
Pro Platinum Dealer
Samsung
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Maryland HVAC Master License #75803 · Master Plumber / Gas Fitter #86156
Manufacturer dealer certifications require demonstrated installation quality, verified customer satisfaction ratings, and completed factory training. Premier and Authorized status also unlocks enhanced warranty options on new equipment — terms that aren't available through uncertified installers. The LG Pro Platinum designation is LG's highest contractor tier, covering cold-climate and inverter-driven systems specifically.
When you call, a real person picks up. No menu to navigate, no callback queue. They’ll ask what you’re seeing, assess how urgent it is, and get you on the schedule — same-day when it’s available.
The technician arrives, confirms what you’ve been experiencing, and then goes through the system — not just the part that seems to be failing. The goal is to find what’s actually wrong, not just what’s easiest to point to. If there’s something else developing that you should know about, you’ll hear it then, not after a second service call.
Before anything is replaced or repaired, you get a clear explanation: what failed, why, and what fixing it involves. If the honest answer is that the repair makes sense, that’s what BPM recommends. If the system is old enough and worn enough that putting money into it doesn’t serve you, that gets said plainly too — with the reasoning behind it, not just a replacement quote.
BPM tells you what the system actually needs. When a less expensive fix genuinely solves the problem, that’s the recommendation — not the biggest invoice. When repair doesn’t make sense, you’ll hear why before you’ve committed to anything.
What being helped looks like, in order:
When it’s over, the heat works and you understand why it stopped. That’s what ends the call.
Get in touch with us to schedule service or request a free quote on any new installation.
Hello Everyone!! We have had an issue with Blower motor in our HVAC. We contacted 9 HVAC companies and they are all advised to replace the entire system but Mr.Rich from BPM is very kind to ask about the actual problem and provided 3 different options one of them is to replace the actual issue instead of replacing the full system. Also, Mr.Rich informed us that, the current system is in good condition and will work for another couple of years based on his expertise in this field. The technician Mr.Mychall is very professional and he fixed the actual problem in less than an hour. This company helped to save thousands of dollars in HVAC expenses for us. I would happily and strongly recommend BPM HVAC service to everyone who is need of the HVAC and their Plumbing repairs as well.
Baulraj Vanamamalai · May 2025 Read on Google →
BPM came through for us with same-day service when our AC stopped working this summer. Mike was great! Not only was he able to get things working quickly, he was friendly and knowledgeable.
Kathy Bailey · August 2025 Read on Google →
They were very thorough in identifying the problems and luckily for me they were able to fix them all. They explained each step of the process and identified the cost of fixing the problems. I would definitely use these guys again.
Steven Gibson · April 2025 Read on Google →
Urbana is a regular part of BPM’s service area. Our shop is on East 4th Street in Frederick — Urbana is roughly 10 to 15 minutes away on Route 355. We dispatch directly from there, so there’s no added delay from routing through a regional office.
It doesn’t affect whether you can call BPM — we service all of them. It does affect the diagnosis, which is part of why the technician does a full system check on arrival rather than assuming. Urbana has a high proportion of heat pumps and dual-fuel systems, so this comes up often. If you’re not sure what you have, that’s fine; figuring it out is part of the visit.
BPM charges a diagnostic fee for the service call. That fee covers the technician’s time to assess the system and identify what’s wrong. You’ll receive a clear explanation of the problem and what fixing it involves before any repair work begins — nothing is started without your approval. Call us at (240) 200-0887 for current pricing.
Most common heating repairs — failed ignitors, pressure switches, capacitors, blower issues — are completed in a single visit when the part is on the truck or readily available. If a part needs to be ordered, BPM will tell you the timeline honestly and, where possible, give you interim guidance on keeping the house manageable in the meantime.
The technician will tell you directly, with the reasoning behind it. BPM evaluates system age, the cost of the repair relative to what the system is worth, and the realistic outlook for the equipment going forward. If repair makes sense, that’s what gets recommended. If the system is at the point where putting money into it doesn’t serve you, that gets said plainly — before you’ve committed to anything. You won’t be pressured either way.
It depends on what the system is doing. If it’s running but just not heating well, it’s generally safe to leave it running — you’re not making the problem worse. If it shut off entirely and won’t restart, don’t repeatedly force it back on; let it sit and call us. If you smell gas or burning, turn the system off at the thermostat and call immediately. When you book the appointment, describe what you’re seeing and our team can advise you on what’s safe in your specific situation.
The technician goes through the full system, not just the part that failed. If something else is developing — a component showing wear, a filter that’s been neglected, a pressure reading that’s off — you’ll hear about it during the visit, with an explanation of how urgent it is. BPM’s approach is to give you the full picture at once so you can make an informed decision, not to drip-feed problems across multiple service calls.
