BPM Heating, Cooling & Plumbing holds both a Maryland HVAC Master license (#75803) and a Master Plumber/Gas Fitter license (#86156), and the team carries over 100 years of combined field experience across heating, cooling, and plumbing. BPM is a certified LG Pro Platinum Dealer and Lennox Powered by Samsung Specialist — two certifications that specifically require demonstrated expertise in ductless and VRF systems, cold-climate heat pump performance, and WiFi-enabled controls. Same-day service is available, and when you call, a live person answers — no phone tree, no recordings.
Get in touch with us to schedule service or request a free quote on any new installation.
However we end up at your door, the experience runs the same way. Every BPM visit means licensed HVAC and plumbing professionals, clear communication, honest pricing, and technicians who respect your home and your time. Here’s what to expect, start to finish.
Tell us what's going on, and we'll get you on the schedule at a time that works for your day.
You'll get a confirmation and an "on the way" notification before your technician arrives — so you're never left guessing or waiting around.
Your technician walks you through what they're going to do and what it costs before any work begins — in plain language, with no pressure.
We complete the job, clean up after ourselves, and make sure everything's running right before we leave.
New Market homes have a particular kind of comfort problem that central HVAC was never built to solve. The main system does fine for the rooms it was designed to serve — but then there’s the finished basement that turns into a sauna in July, the converted garage where you can’t work past noon in August, the sunroom addition the builder never tied into the ductwork, or the second floor that runs ten degrees hotter than everywhere else no matter what you set the thermostat to.
You’ve probably been managing it — a window unit here, a box fan there, keeping the door closed and pretending it’s fine. But at some point managing it stops being acceptable, especially when New Market summers bring real humidity and the winters are cold enough that a space without proper heat is genuinely unusable from November through March.
Or maybe you already have a mini split and it’s the one causing the frustration. It’s running — you can hear it — but the room isn’t keeping up. It might be throwing an error code you can’t decode, or cycling constantly without ever hitting the set temperature. You’re not sure if it needs a cleaning, a refrigerant charge, a part, or if the unit was simply undersized for the space from the start.
Either situation has the same underlying problem: you’re done tolerating it, and you need someone who actually knows ductless mini split systems — not a generalist company that added mini splits to their service list as an afterthought.
I can’t say enough good about BPM Heating, Cooling & Plumbing. We bought a house, and on the day we moved in there was mold in the mini-splits that another company failed to remediate. We couldn’t move in until the mold was remediated. BPM sent out a highly experienced technician the next day who took care of 7 mini-splits (big job). From the first call to the company to the technician they sent, start to finish, exceptional experience.
Word Canteen · February 2026 Read on Google →
We recently purchased a historic 1895 home in downtown Frederick and the giant steam boiler stopped working just a month after moving in. Scrambling to try to figure out what to do, I solicited several quotes, realizing quickly that simply replacing the boiler, may not be the best option for the house. Rich from BMP was excellent from the very first meeting, he was super professional and knowledgeable and gave me various options by thinking
outside the box
of what was possible. The solution he presented was perfect, it eliminated the steam boiler, while providing a dual system that was much more energy efficient, and included no mounted mini-splits on the first floor! This was a critical piece, in keeping the historic look of the home.
Angela W. · May 2024 Read on Yelp →
Certifications & Licensing
Manufacturer dealer status and state licenses aren't decorations — they affect which warranty terms you get on new equipment, who's allowed to pull your permits, and whose installation work the manufacturer will stand behind.
Lennox
Premier Dealer
Trane
Authorized Dealer
LG
Pro Platinum Dealer
Samsung
Powered by Specialist
Maryland HVAC Master License #75803 · Master Plumber / Gas Fitter #86156
Manufacturer dealer certifications require demonstrated installation quality, verified customer satisfaction ratings, and completed factory training. Premier and Authorized status also unlocks enhanced warranty options on new equipment — terms that aren't available through uncertified installers. The LG Pro Platinum designation is LG's highest contractor tier, covering cold-climate and inverter-driven systems specifically.
When BPM comes out for a ductless call, the technician starts by understanding what the system is actually supposed to be doing and how the space is being used. If it’s a service call, they work through the system methodically — checking the head unit, the outdoor unit, refrigerant levels, airflow, filters, and controls — and explain what they find as they go. You hear the honest assessment before anything is approved: whether it’s a dirty coil that needs cleaning, a refrigerant issue, a component that’s worn, or a sign the unit was never the right size for the space. The decision is yours before any work starts.
BPM tells you what the system actually needs, not what costs the most. If a thorough cleaning and tune-up is what will get the unit back to performing properly, that’s what gets recommended. If a repair makes sense given the system’s age and condition, that’s the conversation you’ll have. If the unit is old enough that continued repairs are a poor investment, BPM will say so directly — and explain why — rather than keep patching something that’s near the end of its useful life.
For installations in spaces that have never had HVAC — a finished basement, a garage conversion, a sunroom, a room addition — the process is less disruptive than most people expect. A standard single-zone installation typically takes one day. The head unit mounts on an interior wall, a small penetration connects the refrigerant line and wiring to the outdoor condenser, and the system is commissioned and tested before the crew leaves. BPM walks you through the controls before they go, so you’re not guessing at settings.
Sizing matters more than most people realize. An undersized unit will run constantly and never catch up; an oversized one short-cycles and leaves the space humid. BPM sizes the system to the actual space — accounting for square footage, ceiling height, insulation, window exposure, and how the room is used — so you’re not buying more than you need or less than will work.
Modern ductless heat pumps handle both cooling and heating, and the cold-climate models BPM installs — including LG and Lennox Samsung systems — are rated to deliver full heating output well below freezing. A Maryland winter is well within their operating range. For a space that needs year-round comfort, a heat pump mini split is a single system that covers both seasons.
After the work is done, the technician walks you through what was found, what was done, and what to watch for. BPM also offers the Comfort Club maintenance plan, which includes scheduled tune-ups and priority scheduling — the kind of regular ductless maintenance that keeps a system running efficiently and catches developing issues before they become failures.
Get in touch with us to schedule service or request a free quote on any new installation.
Installed mini-splits. They really do mean satisfaction guaranteed. I wasn’t happy at first with some of the way the outside coverings looked, and they redid everything multiple times until I was completely satisfied.
Lesli Summerstay · October 2025 Read on Google →
Wonderful work! Extremely professional team, very knowledgeable, and kind crew. Was provided options and educated on why certain brands have different pros and cons. Two mini splits were added to my upstairs and my world has changed! I can now sleep in my bedroom again and work in my office. So worth it!
Sharon Pieczenick · June 2024 Read on Google →
We loved these guys. They were very friendly and knowledgeable. We switched from having no AC and an oil furnace to all electric. They put in three mini-splits in our lower level and a duct unit in the attic for the upper level. They even recommended a great electrician. Very pleased with the work done and highly recommend them.
Rose Montesino · May 2024 Read on Google →
BPM operates out of 300 E 4th St in Frederick — New Market is a short run east on Route 144 or US-40, well inside the core of the service area. This isn’t a coverage page with your town’s name added to a list. New Market is a regular part of the schedule.
New Market’s housing stock shapes the ductless work here in specific ways. The town’s older homes along the historic district were built before central air was standard, and many were retrofitted with systems that were never designed to reach every corner of the house — leaving finished basements, upper floors, and converted spaces perpetually underserved. Newer subdivisions on the edges of town, built during the Frederick County growth years of the 1990s and 2000s, often have open floor plans and large window exposures that create hot spots central systems struggle with even when they’re running properly.
New Market also sits in a part of Frederick County where summer humidity is a real factor, not just heat. A ductless system that’s properly sized and maintained handles latent humidity as part of its cooling function — an undersized or poorly maintained unit will cool the air temperature but leave the space feeling clammy. That distinction matters here more than in drier climates.
Frederick County does not generally require a permit for a straight mini split replacement, but new installations — particularly in finished living spaces — may require one depending on the scope of work. BPM handles permit coordination when it’s needed so that piece doesn’t fall on you. For a full picture of HVAC services available in New Market, the location page covers the complete range of what BPM offers in this area.
Get in touch with us to schedule service or request a free quote on any new installation.
New Market is a regular stop — BPM’s shop on East 4th Street in Frederick puts your town well inside the core service area, a short run east on Route 144. Same-day scheduling is available for service calls, and the office answers live when you call.
The most common causes are a dirty air filter or coil restricting airflow, low refrigerant from a slow leak, a head unit that’s lost efficiency, or a system that was undersized for the space when it was installed. A technician can sort through those on a single visit — the diagnosis drives the recommendation, not the other way around.
A system that’s gradually lost performance over a season or two often just needs a thorough cleaning — coils collect dust and mold that choke airflow over time. A system that suddenly stopped keeping up, is throwing error codes, or is making sounds it didn’t before is more likely a repair situation. BPM will tell you which it is after looking at the system, and give you the price before anything is approved.
For a standard single-zone installation, the head unit mounts on an interior wall, a small hole (typically 2.5 to 3 inches) is made through the wall to run the refrigerant line set and wiring to the outdoor condenser, and the system is charged, commissioned, and tested. Most single-zone installs are completed in one day. The work is far less disruptive than adding ductwork — no ceiling or wall demolition required.
Modern cold-climate heat pump mini splits — including the LG and Lennox Samsung systems BPM installs — are rated to deliver full heating output at temperatures well below freezing, typically down to 5°F or lower. A Maryland winter is comfortably within their operating range. One system handles both cooling in summer and heating in winter, which is why they’re a practical choice for spaces that need year-round comfort.
Sizing is based on the actual characteristics of the space — square footage, ceiling height, insulation quality, window area and orientation, and how the room is used. An undersized unit runs constantly and never catches up; an oversized one short-cycles and leaves the space humid even when the temperature reads right. BPM sizes to the space, not to the nearest round number on a spec sheet.
The general threshold is when a single repair costs more than roughly a third of a replacement system’s price, or when the system is old enough that the same component is likely to fail again within a season or two. BPM will tell you honestly where your system sits on that line — including if it still has useful life left and a repair is the right call — rather than push a replacement when one isn’t warranted.
A diagnostic service call typically runs in the range of a standard HVAC service visit; BPM provides the price before work begins. New single-zone mini split installations vary based on equipment and installation complexity — online pricing for new systems is available at bpmhvac.com without a sales call. Financing is available through Nymeo Federal Credit Union for qualifying installations.
A ductless system should be serviced at least once a year — twice if it runs hard in both summer and winter. The filters in the head unit need cleaning every few weeks during heavy use. Skipping professional maintenance lets coil buildup reduce efficiency gradually until the system is working significantly harder than it should, which shortens equipment life and raises operating costs. BPM’s Comfort Club plan covers scheduled tune-ups and includes 20% off repairs, plus priority scheduling if something comes up mid-season.
